Privacy Policy

1. Introduction

Feazy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with the Feazy marketplace platform.

2. Data We Collect

2.1 Account Information

When you create a Feazy account, we collect:

• Full name
• Email address
• Phone number
• Password (encrypted/hashed)
• Account type (customer or professional)

2.2 Service Request Data

When you submit a service request, we collect:

• Service category and description
• Photos or attachments
• Property address and location
• Preferred scheduling dates/times
• Access notes and hazard disclosures

2.3 Professional Verification Data

When professionals submit verification documents, we collect:

• Government-issued ID (document only, not stored as plaintext)
• Service category credentials
• Years of experience
• Service areas and specializations

2.4 Transaction Data

We collect data about transactions:

• Quotes provided and approved
• Job status and completion dates
• Payment status and amounts (NOT raw payment card data)
• Payment provider reference IDs
• Refund requests and outcomes

3. How We Use Your Data

We use collected data to:

• Facilitate marketplace transactions between customers and professionals
• Verify professional credentials and qualifications
• Process payments via our payment provider (Razorpay)
• Send service-related communications (job status, quotes, payment confirmations)
• Provide customer support and resolve disputes
• Comply with legal and regulatory obligations
• Detect and prevent fraud or abuse
• Improve platform functionality and user experience

4. Data Access and Visibility

Customers can see:

• Their own profile, addresses, and service requests
• Quotes and job details
• Professional names, ratings, and verified status (public information)
• Payment history and invoices

Professionals can see:

• Their own profile and verification status
• Assigned jobs, quotes provided, and earnings
• Customer names, addresses, and service details for their jobs
• Payment and payout history

Feazy admins can see:

• Operational and audit data (with proper access controls)
• Verification submissions and audit trails
• Transaction and payment data for operational needs

5. Cookies and Session Tracking

Feazy uses the following cookies and session technologies:

• sb-access-token — Supabase authentication session (expires per session)
• sb-refresh-token — Supabase token refresh (persistent)
• feasy-session-id — Application session identifier
• feasy-session-metadata — Session metadata
• feasy-csrf-token — CSRF protection token

Feazy does NOT use: advertising cookies, marketing pixels, behavioral tracking, or third-party analytics services.

6. Data Retention

We retain your data as follows:

• Active account data: Retained while your account is active
• Job and payment records: Retained for 7 years (provisional, based on regulatory requirements)
• Verification documents: Retained only as necessary for verification purposes
• Rejected verification documents: Deleted 30 days after rejection
• Audit logs: Retained for minimum 2 years
• Deleted account data: Permanently deleted after account closure (with limited exceptions for legal compliance)

7. Your Privacy Rights

You have the right to:

• Access your personal data held by Feazy
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Request restriction of processing
• File a complaint with applicable regulatory authorities

To exercise these rights, contact us at privacy@feasy.com

8. Legal Basis for Processing

[PROVISIONAL — Pending Legal Review] Detailed legal basis to be confirmed pending DPDP Act review.

Processing is conducted in compliance with applicable Indian data protection regulations and is subject to formal legal review.

9. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

10. Contact Us

For privacy inquiries or to exercise your rights, contact:

Privacy Team
Email: privacy@feasy.com

11. Legal Review and Feedback

This policy is provisional and will be formally reviewed by legal counsel before production deployment. If you have feedback regarding this policy or believe there are errors or omissions, please contact:

Legal Review Team
Email: legal@feasy.com

Subject line: "Privacy Policy Review — [Your Concern]"